About Our Car Rental Service
Who We Are
PROSERVE ASIA BUSINESS CONSULTANCY GROUP INC. is fully established and legally registered company in the Philippines and Proserve Asia Business Consulting Group, ventured into new endeavor The PROSERVE ASIA TRANSPORT SERVICES operating travel and tours and car rentals, leasing, tracking and fleet management business. PROSERVE ASIA TRANSPORT SERVICES commenced business 5 years ago and has since grown into a major operator.
Our driving force is the passion to provide efficient and personalized customer care service to all those who engage with us. We always strive to exceed our customers’ expectations by keeping our promises and assuring them of our trust at all times.
Our service delivery is pegged on quality, value and reliability. Our growth pattern can be traced largely to references and word of mouth from clients who have enjoyed satisfying and fulfilling experience with us
MISSION
Our mission is to complete our customers travel tours and rent a car needs in Philippines and, in doing so, exceed their expectations for service, quality and value.
We will strive to earn our customers loyalty by working to deliver more than promised, being honest and fair and “going the extra mile” to provide exceptional personalized service that creates a pleasing business experience.
Treat employees and customers like family and never compromising our commitment to superior customer service. We will work to engage the community in which we operate, improve diversity through our ranks, and contribute resources to the causes that matter the most.
Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability.
After all, we are not entitled to our success. We have to earn it, each and every day.
VISION
Our vision is to be the premier and preferred travel and tours and rental company on Philippine Travel and Tour and car rental market and to offer service beyond customer satisfaction and demand.
We want to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
VALUES
Our values help us drive our objectives and provide us with guidelines by which we achieve good results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate.
Only by maintaining this shared focus do we, as individuals, become a successful team we can achieve full potential.
· Integrity
We insist on open, honest and fair relationships with our customers, each other and business partners. We believe this is the only way to do business.
· Leadership
We will continuously strive to ‘do the right thing’ in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.
· People
We respect our employees and value their contributions. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at PROSERVE ASIA TRANSPORT SERVICES
· Clients
We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.
· Entrepreneurial Spirit
We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our position as the one of premier providers in Travel and Tours and car rental business.
OBJECTIVES
· We are customer focused organization; we listen to our customers by providing them superior service exceeding their expectation. Thus, earning their trust, respect and confidence.
· We are a unified team, where we believe in collaboration, professionalism, investing in our employees, technology, quality, continuous learning and improvement.
· We consistently believe in the sense of originality and its innovation, as we empower our people to be inventive and resourceful.
· We value our role in the community, where we recognize the responsibility and opportunity to contribute to society and make a meaningful difference.
· We communicate global reputation by ensuring effective corporate visibility.